Frequently Asked Questions

A complete roof replacement for a typical Knoxville home ranges from $8,000 to $18,000 with architectural shingles. The price depends on your roof’s square footage, pitch, number of layers to remove, decking condition, and the materials you choose. We provide free, itemized estimates so there are no surprises.

Price differences usually come down to material quality, labor experience, included services (like full tear-off vs. layover), and warranty coverage. Very low estimates often mean cut corners — cheap materials, skipped steps, or lack of proper insurance. We recommend comparing what’s included, not just the bottom line.

Metal roofing costs 2-3 times more upfront than asphalt shingles, but it lasts 40-70 years compared to 25-30 years for architectural shingles. Over the life of your home, metal can actually cost less because you avoid one or two replacement cycles. Metal also offers energy savings, superior storm resistance, and virtually zero maintenance.

Homeowner’s insurance typically covers roof damage caused by sudden events like storms, hail, wind, fallen trees, and fire. It generally does not cover damage from normal wear and aging, neglected maintenance, or cosmetic issues. If your roof needs replacing due to storm damage, your insurance should cover the cost minus your deductible.

First, document the damage with photos. Then contact your insurance company to file a claim. Schedule a free inspection with A.T.C. Contractors so we can provide a professional damage assessment. We’ll be present for the adjuster’s inspection, ensure all damage is documented, and handle any supplemental claims needed.

This is common. Adjusters sometimes miss damage or underestimate repair scope. A.T.C. Contractors can file a supplement to your claim with detailed documentation of the additional damage. Supplements are a normal part of the insurance process and are frequently approved. We handle the supplemental process at no extra cost to you.

For approved insurance claims, you’re responsible only for your deductible. A.T.C. Contractors works directly with your insurance company for the remainder. We don’t require upfront payment beyond your deductible, and we handle all insurance coordination on your behalf.

Most residential roof replacements are completed in one to two days. Larger homes, complex roof designs, steep pitches, or extensive decking repairs can extend the timeline to two to three days. Weather delays may also be a factor. We’ll give you a realistic timeline during your consultation.

No, you don’t need to be home while work is in progress. We ask that vehicles are moved away from the house and that pets are kept inside or secured away from the work area. We’ll communicate progress via phone or text and arrange a walkthrough when the work is complete.

We monitor weather forecasts carefully and plan accordingly. If rain is expected, we ensure any exposed areas are properly tarped and sealed before our crew leaves. We typically won’t start a tear-off if sustained rain is forecast for that day. Your home is protected throughout the process.

Three-tab shingles are flat with a uniform appearance and last 15-20 years. Architectural (dimensional) shingles are thicker, have a layered appearance that mimics natural materials, and last 25-30 years. Architectural shingles also provide better wind resistance. We recommend architectural shingles for nearly all residential applications because of their superior durability and appearance.

We install GAF, Owens Corning, and CertainTeed — the three most trusted shingle manufacturers in the industry. As a GAF Master Elite contractor, we have access to GAF’s full product line and best warranty options. We’ll help you choose the right product based on your budget, aesthetic preferences, and performance priorities.

Absolutely. We provide physical shingle samples and full-size display boards during your consultation so you can see colors and textures in person, in your own home’s lighting. Manufacturers also offer online visualization tools that can show you what different shingle colors look like on a home similar to yours.

GAF Master Elite is the highest certification level awarded by GAF, North America’s largest roofing manufacturer. Only 2% of roofing contractors in the country meet the requirements, which include verified licensing, insurance, reputation, and ongoing training. The practical benefit for homeowners is access to GAF’s best warranty options, including the Golden Pledge warranty.

The primary benefit is warranty coverage. A GAF Master Elite contractor can offer the Golden Pledge warranty, which includes 25 years of workmanship coverage backed by GAF — not just by the roofing company. A standard roofer’s workmanship warranty is only as reliable as the company itself. If they go out of business, your warranty goes with them. GAF-backed coverage doesn’t.

You have options ranging from GAF’s standard manufacturer warranty up to the Golden Pledge limited warranty with 25-year workmanship coverage. The warranty level depends on the products selected and the system tier. We discuss all options during your consultation and recommend the best fit for your situation and budget.

GAF Golden Pledge and System Plus warranties are transferable to subsequent homeowners, which can be a selling point when your home goes on the market. Transfer must typically be initiated within 60 days of the sale. Specific transfer terms are outlined in the warranty documentation provided with your project.

We recommend a professional inspection every two to three years for roofs under 15 years old, and annually for roofs older than 15. You should also schedule an inspection after any significant storm — hail, high winds, or heavy debris. Regular inspections catch small issues before they become costly problems.

Basic roof maintenance includes keeping gutters clean, trimming overhanging tree branches, removing debris from valleys and around penetrations, and scheduling periodic professional inspections. Avoid pressure washing shingles, walking on your roof unnecessarily, or allowing moss and algae to establish. If you notice any issues, address them promptly rather than waiting.

Yes. Knox County and most surrounding municipalities require building permits for roof replacements. A.T.C. Contractors handles all permit applications and coordinates required inspections as part of our standard service. The permit process ensures the work meets current building codes and is inspected by the county.

While code allows a second layer in many jurisdictions, we strongly recommend against it. Layering hides potential decking damage, adds excessive weight to the roof structure, traps heat that accelerates deterioration, and voids most manufacturer warranties. A complete tear-off costs modestly more but results in a significantly better, longer-lasting roof.